To deliver Social Security services that meet the changing needs of the public. The agency's responsibilities include assigning Social Security numbers to U.S. citizens, maintaining earnings records for workers under their Social Security numbers and administering the Supplemental Security Income program for the aged, blind and disabled.
Headquarters: Baltimore, MD. Other Locations: main regional offices in Boston, New York, Philadelphia, Atlanta, Chicago, Kansas City, Dallas, Denver, San Francisco and Seattle. Plus over 1,400 field offices, Teleservice Centers (800 number), Program Service Centers and Hearings Offices nationwide.
The Social Security Administration ranked 6th out of 30 agencies in the 2010 Best Places to Work in the Federal Government rankings with an index score of 71.6.
SSA has a strong National Recruitment Strategy. This strategy includes a nationwide marketing plan and campaign, coordination of nationwide recruitment cadres and on-campus recruitment, and use of the Internet and automation to enhance outreach efforts and improve the timeliness of the hiring process.
To assist in its recruitment efforts, SSA granted 11 recruitment bonuses in FY 2007 and 2008 totaling a little over $113,000. The bonuses were primarily used to fill information technology occupations.
With about 50 percent of SSA's workforce, including 66 percent of supervisors, eligible to retire by 2018, and SSA’s workload increasing dramatically due to expected baby boom retirements, SSA is facing many human capital challenges. In response to these challenges, SSA is actively recruiting a multi-generational, multi-cultural workforce with the right competencies to continuously provide the highest standard of considerate and thoughtful service for the public. SSA will continue to prioritize hiring in direct service positions, such as service and claims representatives, benefit and claims authorizers, and teleservice representatives in order to eliminate the claims backlog and prevent its recurrence. Most of these positions will be at the entry level and for locations nationwide. In addition, as the disability process improves in speed and quality, there will be an increased need nationwide for entry level legal professionals and information technology positions.
No Data Available
SSA expects to hire 3,000 to 5,000 mission critical employees each year for a total of 13,000 hires. Most will be claims, service and teleservice representatives; benefit authorizers; and legal employees. Ther Partnership for Public Service projects that during FY 2010-2012, SSA will hire approximately 4,000 contact representatives and 3,500 claim representatives/authorizers.
Demographics source: FedScope, OPM
Source: Fedscope 09/08
Designed to help a broad audience of job seekers, policy makers and agency leaders, Where the Jobs Are identifies nearly 273,000 mission-critical employment opportunities that will be available in the federal government from October 1, 2009 through September 30, 2012.