Department of Veterans Affairs

Mission: To administer programs involving health care, pensions, benefits and employment to aid U.S. veterans and their families. The Department of Veterans Affairs also operates the veterans' hospital system and national cemeteries.

Scores and Rankings

• 2009
• Previous Years

• Previous Years

Best in Class Scores	2007 Score	2005 Score	2003 Score
Employee Skills/Mission Match	80.6	82.6	82.6
Strategic Management	58.6	62.0	60.9
Teamwork	67.7	71.3	68.1
Effective Leadership	49.3	52.8	49.2
Performance Based Rewards and Advancement	40.2	43.0	38.2
Training and Development	59.6	65.4	60.5
Support for Diversity	58.2	61.0	62.7
Pay and Benefits	58.4
Family Friendly Culture and Benefits	38.0
Work/Life Balance	58.9	64.2	62.5

• 2009

• Previous Years

Scores by Demographic	2007 Score	2005 Score	2003 Score
Female
Male
40 and over
Under 40
Asian
Black or African-American
Hispanic or Latino
Multi-racial
White
American Indian or Native American

Year	Department of Veterans Affairs Index Score	Large Agency High Performing Average	Large Agency Average Index Score	Large Agency Low Performing Average
2003	61.8	65.0	60.8	55.9
2005	66.2	72.4	62.4	51.4
2007	61.9	71.8	61.7	50.6
2009	66.0	73.8	64.1	55.5

Comparative Data — Large Agency Averages

High Performing Average Scores	2003	2005	2007	2009
High Performing Average - Employee Skills	80.7	80.6	80.7	83.0
High Performing Average - Management	62.1	63.9	62.4	64.0
High Performing Average - Teamwork	71.6	76.5	75.9	77.6
High Performing Average - Leadership	54.1	58.3	58.2	60.7
High Performing Average - Rewards and Advancement	50.5	53.5	53.3	56.3
High Performing Average - Training and Development	63.7	68.2	66.7	68.8
High Performing Average - Support for Diversity	67.0	67.4	66.7	68.8
High Performing Average - Pay and Benefits			74.3	72.9
High Performing Average - Family Friendly			56.4	57.6
High Performing Average - Work/Life Balance	69.5	70.0	69.5	69.4

Average Index Scores	2003	2005	2007	2009
Average for Employee Skills	78.1	77.4	77.5	78.9
Average for Management	58.1	56.8	56.1	57.8
Average for Teamwork	68.3	71.3	70.7	71.7
Average for Leadership	49.1	50.2	50.3	52.1
Average for Rewards and Advancement	44.4	44.7	45.1	46.8
Average for Training and Development	57.5	59.9	58.6	60.7
Average for Support for Diversity	61.3	59.1	58.3	60.7
Average for Pay and Benefits			66.2	66.8
Average for Family Friendly			45.7	47.2
Average for Work/Life Balance	64.4	63.7	64.4	62.7

Low Performing Average Score	2003	2005	2007	2009
Low Performing Average - Employee Skills	74.9	73.3	72.8	75.7
Low Performing Average - Management	53.9	49.4	49.1	50.9
Low Performing Average - Teamwork	65.4	66.9	66.0	67.2
Low Performing Average - Leadership	45.6	42.7	42.5	45.4
Low Performing Average - Rewards and Advancement	39.3	36.6	36.6	40.1
Low Performing Average - Training and Development	51.4	50.3	49.0	53.4
Low Performing Average - Support for Diversity	57.6	52.5	51.1	54.4
Low Performing Average - Pay and Benefits			58.8	60.5
Low Performing Average - Family Friendly			36.4	38.2
Low Performing Average - Work/Life Balance	59.7	56.3	59.7	55.6

Workforce Size and Trends

Number of Employees

Number of Employees in 2001: 188,145

Number of Employees in 2002: 188,082

Number of Employees in 2003: 193,991

Number of Employees in 2004: 199,701

Number of Employees in 2005: 201,135

Number of Employees in 2006: 205,291

Number of Employees in 2007: 215,336

Number of Employees in 2008: 236,761

Employees joined (2008): 28,937

Percentage joined (2008): 7.31%

Average joined (2004-2008): 17,899

Employees left (2008): 16,948

Percentage left (2008): 8.00%

Average left (2004-2008): 15,844

Rookie ratio (percentage of workforce with less than three years of service): 21.90%

More About the Agency

Headquartered in Washington, D.C.
Other Locations: 160 hospitals and 850 clinics nationwide, 58 benefits regional offices

http://www.va.gov/

Demographics source: FedScope, OPM

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