Small Business Administration

Mission: To maintain and strengthen the nation’s economy by aiding, counseling, assisting and protecting the interests of small businesses, and by helping families and businesses recover from national disasters.

Scores and Rankings

• 2009
• Previous Years

• Previous Years

Best in Class Scores	2007 Score	2005 Score	2003 Score
Employee Skills/Mission Match	73.4	75.2	77.4
Strategic Management	46.3	47.8	53.0
Teamwork	68.0	69.1	67.3
Effective Leadership	42.3	42.4	48.0
Performance Based Rewards and Advancement	38.8	36.5	44.6
Training and Development	46.1	46.0	50.3
Support for Diversity	52.3	52.7	57.6
Pay and Benefits	67.0
Family Friendly Culture and Benefits	42.9
Work/Life Balance	52.4	55.3	60.7

• 2009

• Previous Years

Scores by Demographic	2007 Score	2005 Score	2003 Score
Female
Male
40 and over
Under 40
Asian
Black or African-American
Hispanic or Latino
Multi-racial
White
American Indian or Native American

Year	Small Business Administration Index Score	Large Agency High Performing Average	Large Agency Average Index Score	Large Agency Low Performing Average
2003	54.7	65.0	60.8	55.9
2005	45.4	72.4	62.4	51.4
2007	43.4	71.8	61.7	50.6
2009	56.5	73.8	64.1	55.5

Comparative Data — Large Agency Averages

High Performing Average Scores	2003	2005	2007	2009
High Performing Average - Employee Skills	80.7	80.6	80.7	83.0
High Performing Average - Management	62.1	63.9	62.4	64.0
High Performing Average - Teamwork	71.6	76.5	75.9	77.6
High Performing Average - Leadership	54.1	58.3	58.2	60.7
High Performing Average - Rewards and Advancement	50.5	53.5	53.3	56.3
High Performing Average - Training and Development	63.7	68.2	66.7	68.8
High Performing Average - Support for Diversity	67.0	67.4	66.7	68.8
High Performing Average - Pay and Benefits			74.3	72.9
High Performing Average - Family Friendly			56.4	57.6
High Performing Average - Work/Life Balance	69.5	70.0	69.5	69.4

Average Index Scores	2003	2005	2007	2009
Average for Employee Skills	78.1	77.4	77.5	78.9
Average for Management	58.1	56.8	56.1	57.8
Average for Teamwork	68.3	71.3	70.7	71.7
Average for Leadership	49.1	50.2	50.3	52.1
Average for Rewards and Advancement	44.4	44.7	45.1	46.8
Average for Training and Development	57.5	59.9	58.6	60.7
Average for Support for Diversity	61.3	59.1	58.3	60.7
Average for Pay and Benefits			66.2	66.8
Average for Family Friendly			45.7	47.2
Average for Work/Life Balance	64.4	63.7	64.4	62.7

Low Performing Average Score	2003	2005	2007	2009
Low Performing Average - Employee Skills	74.9	73.3	72.8	75.7
Low Performing Average - Management	53.9	49.4	49.1	50.9
Low Performing Average - Teamwork	65.4	66.9	66.0	67.2
Low Performing Average - Leadership	45.6	42.7	42.5	45.4
Low Performing Average - Rewards and Advancement	39.3	36.6	36.6	40.1
Low Performing Average - Training and Development	51.4	50.3	49.0	53.4
Low Performing Average - Support for Diversity	57.6	52.5	51.1	54.4
Low Performing Average - Pay and Benefits			58.8	60.5
Low Performing Average - Family Friendly			36.4	38.2
Low Performing Average - Work/Life Balance	59.7	56.3	59.7	55.6

Workforce Size and Trends

Number of Employees

Number of Employees in 2001: 3,315

Number of Employees in 2002: 3,217

Number of Employees in 2003: 3,120

Number of Employees in 2004: 2,813

Number of Employees in 2005: 2,553

Number of Employees in 2006: 2,434

Number of Employees in 2007: 2,565

Number of Employees in 2008: 2,664

Employees joined (2008): 214

Percentage joined (2008): 5.34%

Average joined (2004-2008): 126

Employees left (2008): 168

Percentage left (2008): 6.90%

Average left (2004-2008): 262

Rookie ratio (percentage of workforce with less than three years of service): 8.90%

More About the Agency

Headquartered in Washington, D.C.
Other Locations: Boston, MA; New York, NY; Philadelphia, PA; Atlanta, GA; Chicago, IL; Fort Worth, TX; Kansas City, MO; Denver, CO; San Francisco, CA and Seattle, WA

http://www.sbaonline.sba.gov/

Demographics source: FedScope, OPM

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